At Kinafala, we strive to ensure customer satisfaction by delivering high-quality electronic products. If for any reason you are not completely satisfied with your purchase, please review our refund and return policy below.
Eligibility for Returns
You may request a return or exchange under the following conditions:
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The item is damaged, defective, or incorrect upon delivery.
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The return request is made within 3 days of receiving the product.
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The item must be unused, in original packaging, with all accessories, manuals, and invoices.
⚠️ Note: We do not accept returns for items due to change of mind.
Non-Returnable Items
The following items are non-returnable and non-refundable:
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Used or damaged items due to customer mishandling
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Products without original packaging or missing components
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Discounted or clearance sale items
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Software, memory cards, or storage devices once opened
3. Return Process
To initiate a return, please follow these steps:
Contact us at [your email/phone] with your order number, issue details, and photos (if applicable).
Our team will review the request and provide return instructions.
Ship the product back to the address provided. You are responsible for return shipping unless the item was defective or incorrect.
Refund Process
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Once your return is received and inspected, we will notify you of the approval or rejection.
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If approved, a refund will be issued within 5–10 business days through your original payment method.
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Shipping charges are non-refundable, unless the product was damaged or incorrect.
Exchange Policy
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If the item is defective or damaged, we offer free replacement (subject to availability).
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Exchange requests must be made within 3 days of receiving the item.
